HWOS Service Club is Turning 1!

HWOS Service Club is Turning 1!

HWOS Service Club, our loyalty rewards program, celebrates its first birthday at the end of November.

Firstly, thank you so much to all our members for joining the club and making its first year such a huge success! We really hope the rewards and benefits have been great for you all and your businesses. We're committed to offering the very best value and very best service possible and will continue to do all we can to assist you in running your business efficiently, cost-effectively and reliably.

We have big plans to develop and further improve HWOS Service Club in to its second year and really hope you'll continue to enjoy the rewards and benefits it offers!

Member Anniversary Dates Notice

As we approach the Club's first birthday, those members who signed up at launch at the end of November 2023 are quickly approaching their anniversary dates. As a reminder, your anniversary date is important as this is the date in which your XP resets to zero and starts all over again. This part of the Club has been present since launch, but is only becoming important now as members approach their renewal dates.

To help explain the process of XP, levels and anniversary date resets, we've copied this excerpt from the Club FAQ's page...

Your membership year starts on the day you sign-up to the Club and runs until your anniversary date, on the same day the following year, at which point a new membership year will begin. During your membership year you’ll earn XP by placing orders, if you earn enough XP during the year you’ll be moved up to Bronze, Silver or even Gold level. Once you achieve a higher level you’ll remain at least at that level for the remainder of the current membership year PLUS the following membership year as well! Your XP will reset to zero annually on your anniversary date so you’ll have to earn more XP to retain your level in the Club for the following year.

As an example…

Say you sign up to the Club on the 1^st of December 2023, this will be your anniversary date going forward. When you sign up you’ll start with 0 XP. As you place orders over the next few months you’ll accrue more and more XP.

Sometime around April you get to a total of 75 XP earned in this membership year. Once you hit 75 XP you’ll be moved up a level to Bronze straight away. Now that you’re at Bronze you’ll stay there for the remainder of this membership year PLUS all of the following membership year.

You continue to place orders throughout the year though, and sometime around October your total XP for the year hits 150. Now you’ll move straight up to Silver level for the remainder of the current year, plus all of the following year!

Whichever level you end your membership year at is the level you start your next membership year at. So the sooner you hit a level, the longer you get to enjoy the benefits of that level!

The 1^st of December rolls around again in 2024 and you ended your first year at Silver. Because this is your anniversary date, a new membership year will begin. You’ll still be at Silver level, but your XP will reset to zero as it does on every anniversary date. You’ll enjoy all the benefits of Silver level throughout your second membership year, but if you want to continue to receive the benefits of Silver you’ll need to earn at least another 150 XP in your second membership year to retain the level in to your third membership year, and so on and so forth.

As always if you have any questions or feedback please don't hesitate to get in touch.

Thank you once again for joining the Club! Team HWOS.